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1. Introduction

This Privacy Policy explains how MARCIANOS DISPATCH SERVICES LLC, doing business as MDS Dispatch Services (“MDS Dispatch Services,” “Company,” “we,” “us,” or “our”), collects, uses, shares, and protects personal information when you visit https://www.mdsdispatch.com, submit information through our website, contact us, interact with our advertising, or use our dispatch-related services (collectively, the “Service”).

MDS Dispatch Services provides dispatch support and related logistics support services for motor carriers, including owner-operators and small fleets. This Privacy Policy applies to information collected through our website, contact forms, calls, emails, SMS/text communications, advertising campaigns, social media pages, customer relationship management tools, and related business interactions.

By using our Service or submitting personal information to us, you acknowledge that you have read and understood this Privacy Policy. If you do not agree with this Privacy Policy, please do not use the Service or submit personal information to us.

2. Definitions

  • “Personal Information” or “Personal Data” means information that identifies, relates to, describes, can reasonably be associated with, or could reasonably be linked to an individual or household.
  • “Customer” means a person, company, carrier, owner-operator, fleet, or representative that contacts us, requests information, or uses our Service.
  • “Device” means any internet-connected device, including a computer, smartphone, tablet, or similar device used to access our website or communications.
  • “Cookies” means small files stored on your device that help websites function, remember preferences, measure activity, and support advertising or analytics.
  • “Service Providers” means vendors, contractors, platforms, or other third parties that help us operate our business, website, advertising, communications, CRM, analytics, payment processing, or related services.

3. Information We Collect

We may collect the following categories of information, depending on how you interact with us:

3.1 Information You Provide Directly

  • Contact information, such as name, email address, phone number, mailing address, city, state, ZIP code, and company name.
  • Business and carrier information, such as truck type, fleet size, preferred lanes, operating status, authority information, insurance-related details, dispatch needs, and other information you choose to provide.
  • Lead and inquiry information, such as form submissions, quote or consultation requests, call notes, email messages, SMS/text messages, social media messages, and customer support communications.
  • Billing or payment-related information, if applicable, such as billing contact details and transaction records. We do not intentionally store full credit card numbers on our own systems; payment information may be processed by third-party payment providers.
  • Any other information you voluntarily provide to us.

3.2 Information Collected Automatically

When you visit our website or interact with our digital content, we or our service providers may automatically collect information such as:

  • IP address, browser type, device type, operating system, referring URLs, pages viewed, links clicked, time spent on pages, and general location derived from IP address.
  • Cookie identifiers, advertising identifiers, analytics identifiers, and similar tracking technology data.
  • Information about your interactions with our website, ads, emails, social media pages, and online forms.

3.3 Information From Third Parties

We may receive information from third parties, including advertising platforms, analytics providers, CRM tools, lead generation sources, social media platforms, publicly available sources, business partners, brokers, carriers, or service providers that support our operations.

4. How We Use Your Information

We may use personal information for the following purposes:

  • To provide, operate, maintain, and improve our Service.
  • To respond to inquiries, provide quotes or consultations, and communicate with prospective and current customers.
  • To evaluate whether our dispatch services may be a good fit for your business needs.
  • To provide customer support, operational support, reporting, administrative assistance, and related dispatch service communications.
  • To send service-related emails, SMS/text messages, phone calls, updates, reminders, and business communications.
  • To send marketing communications, promotional messages, retargeting ads, or information about services that may interest you, where permitted by law.
  • To manage leads and customer relationships through CRM and communications platforms.
  • To measure website performance, advertising effectiveness, and campaign results.
  • To detect, prevent, investigate, or address fraud, security issues, technical issues, misuse, or unlawful activity.
  • To comply with legal, regulatory, tax, accounting, dispute resolution, and contractual obligations.
  • For any other purpose disclosed at the time of collection or with your consent.

5. Communications, Calls, and SMS/Text Messages

If you provide your phone number, you authorize us to contact you by phone call, SMS/text message, or similar means regarding your inquiry, our services, account-related matters, or business opportunities. Message and data rates may apply. Message frequency may vary.

You may opt out of marketing SMS/text messages at any time by replying STOP or by contacting us at dispatch@mdsdispatch.com. You may also contact us to update your communication preferences. Opting out of marketing messages does not prevent us from sending necessary service-related or transactional communications where permitted by law.

Note: We do not sell mobile phone numbers or SMS consent information. We do not share SMS consent information with third parties for their own independent marketing purposes.

6. Cookies, Analytics, and Advertising Technologies

We may use cookies, pixels, tags, web beacons, local storage, and similar technologies to operate our website, remember preferences, analyze traffic, improve performance, and support advertising and remarketing.

6.1 Analytics

We use Google Analytics to understand how visitors use our website and to improve our Service. Google Analytics may collect information such as pages visited, links clicked, session duration, traffic sources, device information, browser information, approximate location, and other usage data. Google may process this information according to its own privacy policies and settings.

6.2 Advertising and Remarketing

We use Google Ads, Meta Ads, and Meta Pixel to measure advertising performance, build custom or lookalike audiences where permitted, show relevant ads, and retarget visitors who have interacted with our website or digital content. These technologies may collect or receive information from our website and elsewhere on the internet, including device information, browser information, website activity, ad interactions, cookie identifiers, advertising identifiers, and similar online identifiers. Google and Meta may process this information according to their own privacy policies and advertising settings.

6.3 HubSpot CRM and Marketing Tools

We use HubSpot to manage leads, contact information, form submissions, customer communications, marketing activity, and business relationship records. HubSpot may process information you submit through our website, forms, emails, calls, or other communications with us, as well as related engagement data, to help us respond to inquiries, organize sales activity, and provide services.

Most browsers allow you to control or disable cookies through browser settings. If you disable cookies, some parts of the website may not function properly. You may also be able to manage advertising preferences through Google, Meta, and other advertising platform settings or industry opt-out tools.

7. How We Share Information

We may share personal information in the following circumstances:

  • With service providers and vendors that help us operate our website, CRM, email, SMS, phone systems, hosting, analytics, advertising, payment processing, customer support, security, or business operations, including HubSpot, Google Analytics, Google Ads, Meta Ads, and Meta Pixel.
  • With advertising and analytics partners, including Google and Meta, to measure campaign performance, deliver relevant ads, retarget website visitors, create advertising audiences where permitted, and understand website activity.
  • With business partners or operational partners as reasonably necessary to provide or support our services.
  • With professional advisors, such as attorneys, accountants, consultants, insurers, and auditors.
  • In connection with a merger, acquisition, financing, reorganization, bankruptcy, sale of assets, or other business transaction.
  • To comply with laws, regulations, subpoenas, court orders, legal processes, or government requests.
  • To protect the rights, property, safety, or security of MDS Dispatch Services, our customers, users, service providers, or others.
  • With your direction, consent, or as otherwise disclosed at the time of collection.

We do not sell personal information for money. However, certain privacy laws may consider some advertising or analytics activities to be a “sale,” “sharing,” or “targeted advertising” activity. If applicable, you may have the right to opt out of those activities as described below.

8. Retention of Personal Information

We retain personal information only for as long as reasonably necessary to fulfill the purposes described in this Privacy Policy, provide services, manage our business relationship, comply with legal or accounting obligations, resolve disputes, enforce agreements, prevent fraud, and maintain business records.

Retention periods may vary depending on the type of information, the nature of our relationship with you, legal requirements, and operational needs. When information is no longer needed, we may delete, anonymize, or de-identify it in accordance with applicable law and our business practices.

9. Security

We use reasonable administrative, technical, and physical safeguards designed to protect personal information from unauthorized access, loss, misuse, disclosure, alteration, or destruction. However, no method of transmission over the internet or method of electronic storage is completely secure, and we cannot guarantee absolute security. You are responsible for taking appropriate steps to protect your own devices, accounts, passwords, and communications with us.

10. International Transfers

MDS Dispatch Services is based in the United States. If you access our Service from outside the United States or provide information from outside the United States, your information may be transferred to, stored in, and processed in the United States or other locations where our service providers operate. Data protection laws in these locations may differ from those in your jurisdiction.

11. Children’s Privacy

Our Service is not directed to children under the age of 13, and we do not knowingly collect personal information from children under 13. If we learn that we have collected personal information from a child under 13 without appropriate consent, we will take reasonable steps to delete that information. If you believe a child has provided personal information to us, please contact us at dispatch@mdsdispatch.com.

12. Your Privacy Choices

Depending on your location and applicable law, you may have the right to request access to, correction of, deletion of, or a copy of certain personal information we maintain about you. You may also have the right to object to or restrict certain processing, opt out of certain marketing communications, or withdraw consent where processing is based on consent.

To submit a privacy request, please contact us at dispatch@mdsdispatch.com. We may need to verify your identity before processing your request. We will respond within the timeframe required by applicable law.

13. California Privacy Rights

If you are a California resident, the California Consumer Privacy Act, as amended, may provide you with specific rights regarding personal information, subject to certain exceptions. These rights may include:

  • The right to know what categories and specific pieces of personal information we collect, use, disclose, sell, or share.
  • The right to request deletion of personal information we collected from you.
  • The right to request correction of inaccurate personal information.
  • The right to opt out of the sale or sharing of personal information, including certain targeted advertising activities, where applicable.
  • The right to limit use and disclosure of sensitive personal information, where applicable.
  • The right not to be discriminated against for exercising privacy rights.

In the preceding 12 months, we may have collected the categories of personal information described in Sections 3 and 6 above, used them for the purposes described in Section 4, and disclosed them to the categories of third parties described in Section 7.

We do not knowingly sell personal information for money. We also do not knowingly sell or share personal information of consumers under 16 years of age. Some advertising or analytics practices may be considered “sharing” or “targeted advertising” under certain state privacy laws. To exercise applicable opt-out rights, contact us at dispatch@mdsdispatch.com and include “Privacy Request” in the subject line. We will not discriminate against you for exercising your privacy rights. We may ask for information necessary to verify your identity or authority to make a request.

14. Do Not Track and Global Privacy Controls

Some browsers transmit “Do Not Track” signals. Because there is no uniform standard for how businesses should respond to Do Not Track signals, our website may not respond to those signals. Where required by applicable law, we will honor legally recognized browser-based opt-out preference signals, such as Global Privacy Control, for applicable opt-out rights.

Our website may contain links to third-party websites, platforms, or services that are not operated by us. We are not responsible for the privacy practices, content, or security of those third parties. We encourage you to review the privacy policies of any third-party websites or services you visit.

16. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. When we make changes, we will update the effective date at the top of this Privacy Policy. Changes are effective when posted unless otherwise stated. We encourage you to review this Privacy Policy periodically.

17. Contact Us

If you have questions about this Privacy Policy, want to exercise privacy rights, or want to update your communication preferences, please contact us: